Deploy AI agents for ticket resolution that work
Lyzr deploys intelligent AI agents that eliminate backlogs, automate routing, and resolve support tickets instantly without any human intervention at all.
- Instant Ticket Resolution
- Zero-Touch Automation
- Infinite Scale Support
Intelligent Helpdesk
Automation at Scale
Lyzr’s AI agents transform your support operations, removing manual effort from ticket classification, routing, and resolution to deliver enterprise-level automated ticket handling.
01
Auto-Classification
- Agents instantly categorize all incoming tickets by type, urgency, and department.
02
Smart Routing
- Tickets are automatically routed to the right team or are resolved autonomously.
03
Autonomous Resolution
- Our AI agents can close tickets from end-to-end without any human intervention.
04
Actionable Insights
- Get real-time data tracking resolution rates and overall agent performance.
AI Agents for Any Team,
Any Task
Lyzr's AI agents are designed for maximum flexibility, providing powerful ticket resolution capabilities for IT, customer support, and internal operations.
IT Helpdesk
Automate password resets, access requests, and system configuration issues.
Customer Support
Manage internal HR, payroll, and procurement tickets without manual workflows.
Internal Operations
Manage internal HR, payroll, and procurement tickets without manual workflows.
Tired of ticket backlogs and SLA breaches? Deploy AI agents to restore order and control to your support desk.
Benefits of AI Agents
for Ticket Resolution
- Faster Resolution Time
Drastically cut down your mean time to resolution from many hours to mere minutes.
- Reduced Agent Workload
Deflect high-volume, repetitive tickets so your human agents can focus on critical issues.
- Improved SLA Compliance
Ensure that all of your incoming support tickets are resolved within SLA windows.
- Always-On Support
Provide 24/7 ticket resolution for your customers without any shift constraints.
Advanced Agent
Capabilities
Lyzr’s AI agents are built on a powerful, enterprise-grade architecture that can understand, route, and resolve tickets with precision and scale.
Ticket Understanding
Agents use advanced NLP to accurately interpret ticket intent, tone, and urgency.
Multi-Channel Intake
Connect to all your support channels, including email, chat, and Slack, seamlessly.
Workflow Orchestration
Agents trigger and complete complex, multi-step backend workflows to resolve issues.
Knowledge Integration
Ground all resolutions in your internal knowledge base, runbooks, and other documentation.
Escalation Logic
Agents detect complexity and sentiment to escalate to a human with full context.
Lyzr AI vs. Other
Helpdesk Solutions
Lyzr provides a "Bank-in-a-Box" AI framework, ensuring your generative AI banking security matches your most stringent internal standards through total isolation.
Feature
Traditional Tools
Rule-Based Bots
Lyzr
Auto-Resolution
Manual only
Scripted responses
Fully autonomous action
NLP-Based Classification
Keyword-based
Limited rule-sets
AI-powered intent
24/7 Support
Human-dependent
Limited hours
Always-on AI agents
SLA Enforcement
Manual tracking
Basic notifications
Automated compliance
Channel Intake
Single channel focus
Siloed channels
True omnichannel support
Escalation Intelligence
No intelligence
Static rules
Context-aware AI
No connection
No connection
Manual linking
Dynamic knowledge grounding
Learning Capability
Static knowledge
Requires updates
Continuous self-learning
The Enterprise Choice
for AI Agents
Secure Deployment
Deploy on-prem or in a private cloud with no data leakage.
No-Code Builder
Empower your support teams to build and launch AI agents without engineers.
Deep Integrations
Connect natively with your existing helpdesk, CRM, and ITSM platforms.
Self-Improving
Our AI agents learn from every resolved ticket to improve future performance.
Built Specifically for
Financial Institutions
Join a growing ecosystem of consulting and technology partners
I was skeptical, but our AI agents for ticket resolution cleared 60% of our L1 backlog in the first quarter. Our SLA compliance is green across the board, and my team can finally focus on complex problems instead of constant password resets. This has been a massive win for efficiency and morale.
VP, IT Ops
Global Enterprise SaaS Firm
Zero
Data Exfiltration Incidents
Deploy Your First AI Agent
in Four Steps
- Step - 1
Connect Data
Link your ticketing system, knowledge base, and docs to Lyzr.
- Step - 2
Configure Agent
Set your custom resolution logic, thresholds, and escalation triggers.
- Step - 3
Deploy & Test
Test agents on real ticket samples before moving to full deployment.
- Step - 4
Monitor & Optimize
Track resolution performance and continuously improve your agents.
Frequently asked questions
Unlike simple chatbots that follow scripts, AI agents for ticket resolution are autonomous systems that use NLP to understand, troubleshoot, and resolve issues end-to-end. They can perform actions, integrate with backend systems, and close tickets without human intervention, making them true digital team members.
With Lyzr, deployment is fast. After connecting your data sources and knowledge bases, you can configure and test your first AI agents in just a few days. A full production rollout is typically completed in a matter of weeks, not months.
The ideal candidates for automated ticket handling are high-volume, repetitive L1 requests. This includes things like password resets, account lockouts, status inquiries, and other common questions that can be answered with information from a knowledge base.
Lyzr's platform offers superior customizability, allowing you to build agents tailored to your precise workflows. We also provide enterprise-grade data privacy with private deployment options, ensuring your sensitive information is always protected.
Agents detect complexity and sentiment to escalate to a human with full context.
Clients typically see a dramatic reduction in mean time to resolution, often resolving in minutes what once took hours. The exact improvement depends on the ticket types being automated, but a 70-90% reduction for targeted workflows is common.
Our system uses NLP to analyze the content of each ticket to determine its true intent and urgency. Based on this analysis, it routes the ticket to the correct agent or queue. The system learns from feedback, improving its routing accuracy over time.
Lyzr's AI agents power a new level of self-service. They can surface relevant knowledge base articles to users, guide them through troubleshooting steps, and autonomously close tickets when the user confirms the issue has been resolved.
We prioritize security above all else. Lyzr offers private, on-premise deployment options so your data never leaves your control. All interactions are secure, and we adhere to strict compliance standards to ensure your information is always safe.
The ROI is measured through several key performance indicators. These include ticket deflection rate, the reduction in mean time to resolution (MTTR), improved SLA compliance rates, and direct cost savings from reduced agent workload on repetitive tasks.
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