AGENTIC OS FOR CUSTOMER SUPPORT
108 Agentic Use Cases for Customer Support
Every channel. Every ticket type. Every stage of the support journey. Browse use cases, copy agent prompts, and deploy directly in Agent Studio.
CHANNEL INTELLIGENCE
Pick Your Channel, See Your Agents
Every support channel has different pain points and different metrics. Select a channel to see which agents activate, how workflows transform, and what changes.
Today
With Agents
Metrics Transformation
Avg Wait Time45 sec→3 sec
Handle Time12 min→2.1 min
First Contact Resolution38%→87%
CSAT Score3.2→4.7
Deflection Rate12%→68%
Workflow Comparison
Today
Customer opens chat
Waits 45s for agent
Agent asks for context
Customer re-explains
Agent searches KB
Manual resolution ~12m
→
With Agents
Customer opens chat
AI resolves in 3s
Context auto-pulled
KB match + resolution
Escalation if needed
Resolved in ~2m
Key Agents
Conversational FAQ Auto-Resolution Live Chat Handoff Product Troubleshooting
Today
With Agents
Metrics Transformation
Response Time4.2 hrs→8 min
Touches to Resolve3.4→1.2
Auto-Resolved8%→72%
CSAT Score2.8→4.5
Misrouted Emails34%→3%
Workflow Comparison
Today
Email lands in shared inbox
Sits 4+ hours unread
Agent manually triages
Routed to wrong team 34%
3+ back-and-forth replies
Resolved in ~2 days
→
With Agents
Email auto-classified
Priority + intent detected
72% auto-resolved
Draft ready for rest
1 reply to resolve
Resolved in ~45 min
Key Agents
Email Triage Response Drafting Auto-Resolution PII Detection
Today
With Agents
Metrics Transformation
Avg Handle Time14 min→3.5 min
First Call Resolution22%→71%
Call Abandonment35%→4%
Cost per Call$18.00→$4.20
After-Call Work6 min→0 min
Workflow Comparison
Today
Customer calls in
IVR menu tree (~3 min)
Hold queue (~8 min)
Agent verifies identity
Customer explains issue
6 min after-call notes
→
With Agents
Customer calls in
AI voice agent answers
Identity auto-verified
Context pre-loaded
Resolved or warm transfer
Auto-summary generated
Key Agents
AI Phone Support Call Summary Smart Routing Identity Verification
Today
With Agents
Metrics Transformation
Response Time6.1 hrs→12 min
Resolution Rate15%→68%
Sentiment Detected45%→96%
Brand Mentions Tracked28%→94%
Escalation Accuracy40%→91%
Workflow Comparison
Today
Customer posts complaint
Hours before team sees it
Manual sentiment check
Generic template reply
Move to DM manually
Often unresolved
→
With Agents
Mention detected instantly
Sentiment auto-scored
Context-aware draft
Auto-route to DM
Resolution tracked
68% resolved in-channel
Key Agents
Social Response Sentiment Analysis Proactive Outreach Competitive Intel
Today
With Agents
Metrics Transformation
First Response24 hrs→2 min
Resolution Time4.2 days→0.8 days
SLA Breach Rate12%→1.2%
Manual Triage100%→4%
Duplicate Tickets18%→2%
Workflow Comparison
Today
Ticket submitted
Manual triage queue
Agent reads + categorizes
Assigned to team
4+ day resolution
12% SLA breaches
→
With Agents
Ticket auto-classified
Priority + urgency scored
Routed to best agent
SLA risk predicted
Duplicates merged
Resolved in ~19 hrs
Key Agents
Ticket Triage Smart Routing SLA Prediction Duplicate DetectionCOST OF DOING NOTHING
What Your Support Ops Cost Today
Input your numbers. See what you're burning on manual processes — and what changes with AI agents handling the repetitive work.
Your Numbers
Current Monthly Burn
Monthly support cost$160,000
Cost per ticket$10.67
Hours on repetitive tickets1,800
With AI Agents
Monthly support cost$54,400
Cost per ticket$3.63
Hours freed up1,260
Annual savings$1,267,200
USE CASE LIBRARY
108 Agent Blueprints for Customer Support
Search, filter by channel or function cluster, copy the prompt, and deploy in Agent Studio.
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Showing 108 of 108 use cases
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