Deploy AI agents for support knowledge search
Eliminate manual search delays in support workflows. Our AI agents surface the right knowledge instantly, empowering your team to resolve customer issues faster.
- Instant answer retrieval
- Automate query resolution
- Eradicate manual search
Smarter Knowledge Search
Transforms Support Teams
Traditional knowledge bases slow your team down. Lyzr’s AI agents understand context to deliver precise, instant answers from all your secure data sources.
01
Contextual Match
- Agents understand query intent, not just keywords, for highly precise matches.
02
Real-Time AI
- Knowledge is surfaced in milliseconds, keeping your agents and customers moving.
03
Unified Knowledge
- Search across fragmented data silos like your docs, wikis, and tickets at once.
04
Self-Improving
- The agent learns from successful resolutions to improve retrieval accuracy.
AI-Powered Search For
Every Team
From customer support and IT helpdesks to internal operations, AI agents deliver instant knowledge where it's needed most to boost productivity.
Customer Support
Agents get resolution steps without leaving the ticket interface.
IT Helpdesk Ops
Users get AI-guided answers from your knowledge base, reducing agent load.
Self-Service AI
Users get AI-guided answers from your knowledge base, reducing agent load.
Stop the endless searching. Empower your teams with the instant, accurate answers they need to succeed.
Drive Measurable Impact
Across Your Business
- Reduce Resolution Times
Cut time-to-answer by eliminating multi-step manual knowledge searches for agents.
- Lower Agent Burnout
Staff can focus on complex issues while AI handles repetitive knowledge retrieval.
- Improve CSAT Scores
Faster, more accurate answers directly improve customer satisfaction and loyalty.
- Scale Knowledge
AI agents handle thousands of simultaneous knowledge queries without any issue.
Enterprise Platform for
AI Knowledge Search
Discover the core engine capabilities that make our AI agents more powerful and secure than generic search tools or simple chatbots for enterprise use.
Semantic Engine
Understands the meaning and context of queries, not just simple keyword matches.
Multi-Source Data
Connect to Confluence, Zendesk, SharePoint, and custom sources simultaneously.
Conversational Interface
Users ask questions in natural language instead of forming complex search queries.
Confidence Scoring
Every answer includes a score, so agents know when to escalate a query for a human review.
Secure Access
Knowledge retrieval respects all user permissions and existing access controls.
Lyzr vs The Market:
A Clear Difference
Lyzr provides a "Bank-in-a-Box" AI framework, ensuring your generative AI banking security matches your most stringent internal standards through total isolation.
Feature
Generic AI Tools
Basic Chatbots
Lyzr
Query Understanding
Keyword-based
Limited intent match
True semantic understanding
Multi-Source Retrieval
Limited connectors
Single source only
Unified data access
Conversational UI
Rigid query input
Scripted flows
Natural language queries
Accuracy
No context awareness
Often hallucinates
High-confidence results
Data Security
Public data models
API-level security
Full enterprise governance
Role-Based Access Control
No granular control
Simplistic
Granular permission mapping
Static algorithms
Static algorithms
Manual updates
Learns from user interactions
Source Linking
No attribution
Partial linking
Verifiable source citation
Built For The Enterprise,
Not The Demo
Secure Foundation
Built for security, compliance, and massive enterprise scale.
No-Code Deployment
Support teams can deploy and customize their knowledge agents with no code.
Deep Integrations
Native connectors to CRMs, ticketing systems, and KBs eliminate friction.
Explainable AI
Every answer cites its source, so agents always know where information came from.
Built Specifically for
Financial Institutions
Join a growing ecosystem of consulting and technology partners
Our agents wasted hours every day just finding the right information across different systems. With Lyzr, our knowledge search is instant and accurate. We’ve cut our average handle time by over 30% and seen a huge jump in first-contact resolution rates, which is a game-changer for us.
VP, CX
Global B2B Tech Firm
Zero
Data Exfiltration Incidents
Deploy Your AI Support Agent
in Just Days
- Step - 1
Connect Data
Link your knowledge bases and ticketing systems to Lyzr in minutes.
- Step - 2
Configure Agent
Define search scope, access rules, and escalation paths via a no-code UI.
- Step - 3
Deploy Agent
Embed the agent in your support platform, portal, or chat interface.
- Step - 4
Monitor & Optimize
Track retrieval accuracy and query trends from a live analytics dashboard.
Frequently asked questions
AI agents for support knowledge search are autonomous systems that find and retrieve information from your company's knowledge bases. Unlike static search bars, they understand the context of a query, search across multiple sources at once, and deliver precise answers directly to support agents or customers.
They dramatically reduce handle time by eliminating the need for agents to manually search for information. Answers are surfaced instantly within their existing workflow, cutting down the lookup time that bloats ticket duration and allowing them to resolve issues much faster.
Yes. Lyzr’s AI agents are designed for source unification. They can securely connect to multiple, fragmented knowledge sources—like Confluence, SharePoint, Zendesk, and internal wikis—simultaneously, providing a single, unified search experience for your support teams.
By embedding an AI agent into your customer portal or help center, you empower users to find answers themselves. The agent uses intelligent knowledge retrieval to understand their questions and provide accurate, contextual answers, which helps deflect many common tickets.
Knowledge retrieval respects all user permissions and existing access controls.
Absolutely. Lyzr is built for the enterprise, with robust security protocols, role-based access controls to protect sensitive information, and an architecture designed for high scalability. We ensure your knowledge search capabilities meet stringent corporate compliance needs.
Contextual understanding allows the AI agent to grasp the user's true intent, not just the keywords they used. This prevents irrelevant results from cluttering the search and ensures the surfaced information is highly relevant to the specific problem, boosting accuracy and speed.
Our agents can ingest and search a wide variety of structured and unstructured data sources. This includes PDFs, Word documents, wikis like Confluence, ticketing systems like Zendesk or Jira, CRMs, and internal databases, providing comprehensive knowledge access.
Lyzr's platform performs real-time synchronization with your connected knowledge sources. It is aware of document versions and can use confidence scoring to flag potentially stale content, ensuring that your support agents are always working with the most up-to-date information.
Deployment is fast. Thanks to our no-code setup and pre-built connectors, most teams can connect their sources, configure their agent, and go live in just a matter of days, not months. This allows you to see a rapid return on your investment and improve workflows quickly.
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