- Lyzr Marketplace
- Customer Service
- AI Customer Support Agent
AI Customer Support Agent
High costs and agent burnout slowing you down? This agent delivers instant, 24/7 support, delighting customers and empowering your team.
- VPs of Customer Service
- Chief Operating Officers
- Heads of Digital Transformation
Trusted by leaders: Real-world AI impact.
The problems we hear from leaders like you
Balancing exceptional service with operational reality is a constant struggle. These are the challenges that put your customer loyalty at risk.
High costs
Your support model is labor-intensive, driving up the cost per interaction and straining your budget.
Agent burnout
A constant cycle of agent burnout, high attrition, and costly retraining drains resources and morale.
Eroding trust
Long wait times and inconsistent service across channels frustrate customers and damage brand loyalty.
Misaligned goals
Your team focuses on internal efficiency, but leadership needs to see improved customer satisfaction and retention.
Agent workflow for regulatory monitoring
Quantifiable value for your institution
Your investment in AI must deliver tangible results. Here are the measurable outcomes our AI Customer Support Agent provides.
- 80%
of routine customer interactions are automated, freeing up human agents for high-value work.
- 30%
reduction in overall customer support costs by deflecting high-cost calls to automated channels.
- 27%
decrease in Average Handle Time (AHT) when using AI-powered agent assistance tools.
- 85%
First Contact Resolution (FCR) rate for common inquiries, improving customer satisfaction.
Outcomes you can expect
Implementing this agent will transform your support function from a cost center to a strategic asset. Here’s how you'll benefit from our partnership.
Proactive service
Move from reacting to problems to proactively anticipating customer needs, reducing churn and building loyalty.
Empowered agents
Free your team from repetitive tasks to focus on high-empathy, complex problem-solving that boosts morale.
Omnichannel consistency
Deliver a unified, seamless customer experience across every channel, from chat and email to social media.
Hyper-personalized journeys
Leverage data to create tailored interactions and recommendations that deepen customer relationships and drive revenue.
How to start building from here
The journey from a promising pilot to a deployed solution can be a challenge. We are your partner in implementation, sharing the risk and ensuring your AI agents make it to production. We don't just provide a platform; we provide a clear pathway to success.
Dedicated AI expertise
We invest in a Forward Deployment AI Engineer (FDE) to work directly with you. Our FDE acts as a hands-on AI startup CTO for your project.
A partner in risk management
We take on the risk of ensuring your agent goes from concept to a fully functional, production-ready solution. We'll work with you every step of the way to get you live.
Strategic guidance & workshops
Our dedicated team will provide strategic guidance and training sessions, empowering your internal teams to own and scale your AI capabilities once your first use case is live.
Project management oversight
We assign a project manager to oversee your agent's journey, providing a clear roadmap and ensuring a smooth, frictionless path to production.
Agents used for this use case.
The Regulatory Monitoring Agent is often built on a combination of specialized agents. Here are some you can use to enhance this use case on the Lyzr platform:
- KYC Processing Agent
- Fraud Detection Agent
- AML Agent
- Legal Document Drafting Agent
- Compliance Agent
Frequently asked questions
An AI system that automates responses to customer inquiries across multiple channels, resolving common issues instantly and freeing up human agents.
No, it empowers them. The agent handles routine tasks, allowing your human team to focus on complex, high-empathy interactions that build loyalty.
By automating up to 80% of routine inquiries and deflecting calls to lower-cost channels, it significantly reduces the cost per interaction.
We prioritize data sovereignty with native integrations, ensuring no sensitive customer information is ever exposed to external, third-party models.
Yes, our agents are designed to seamlessly integrate with your existing systems, including CRMs, for a unified workflow.
Unlike rule-based chatbots, our agent uses conversational AI to understand context, personalize responses, and solve multi-step problems autonomously.
It excels at high-volume, transactional tasks like password resets, order status checks, and FAQs, but can also handle more complex, multi-step processes.
By providing instant, 24/7 answers, it eliminates wait times. It also ensures consistent, personalized service across all channels.
It's an AI tool that works alongside your human agents, providing them with real-time suggestions, conversation summaries, and knowledge base articles.
We start with a focused pilot on a high-impact pain point to show value quickly before scaling, ensuring a strategic and manageable rollout.
We track clear KPIs tied to executive goals, including cost reduction, First Contact Resolution (FCR), customer satisfaction (CSAT), and agent productivity.
The agent uses data to anticipate customer issues before they happen, such as alerting a user about a pending bill to avoid a late fee.
Build your first AI workflow today.
Start with a blueprint. Launch it. Customize it. Deploy it. All inside Lyzr.
