Resolve customer issues instantly with Generative AI in customer service
For support leaders, our platform uses AI agents and workflows to slash resolution times, boost CSAT, and cut operational costs.
- Instant issue resolution
- Human handoff control
- 24/7 multilingual support
Automated Support
with Total Governance:
Deploy across chat and email, using your knowledge base for compliant, accurate answers. Improve customer service automation and see measurable boosts in efficiency and satisfaction.
01
Resolve Faster
- Reduce handle times (AHT) and MTTR with instantly guided answers and automation.
02
Higher CSAT
- Deliver consistent, accurate, and on-brand responses to every customer inquiry.
03
Lower Costs
- Increase ticket deflection rates and significantly reduce overall ticket volume and handling.
04
Safe Automation
- Operate confidently with guardrails, approval workflows, and fully auditable AI behavior.
Practical AI Deployments for
Support
Launch these common use cases on day one. Our AI support agents work across all your channels, powered by your central knowledge base.
FAQ Deflection
Instantly solve common customer questions using your trusted KB and policies.
Agent Copilot
Automatically tag and route tickets, update your CRM, and trigger necessary follow-up tasks.
Ticket Automation
Automatically tag and route tickets, update your CRM, and trigger necessary follow-up tasks.
Reduce agent burnout and build customer trust by ensuring every user feels heard and helped quickly.
Operational Benefits of
AI Customer Support
- Decrease Handle Time
Use faster triage, instant knowledge retrieval, and fewer agent back-and-forths.
- Improve Consistency
Ensure policy-aligned answers are delivered consistently across all agents, shifts, and regions.
- Scale On Demand
Easily handle unpredictable surges with always-on support, avoiding costly hiring spikes.
- Unlock Deeper Insights
Detect emerging trends from conversations and identify critical gaps in your knowledge base.
Enterprise Platform
for AI Support
Build, deploy, and govern AI support agents with robust integrations, analytics, and enterprise security.
Grounded Answers
Deliver answers grounded in your official knowledge base to avoid hallucinations.
AI Workflow Engine
Automate ticket actions, trigger approvals, and manage complex automated handoffs.
Omnichannel Deployment
Deploy consistently across chat, email, your helpdesk, and web widgets for unified support.
Quality and Guardrails
Enforce brand tone, handle PII safely, and ensure all AI-generated outputs are policy compliant.
Insight Engine
Track intent fulfillment and deflection metrics for continuous agent improvement.
How Lyzr's Approach to
AI Support Differs
Lyzr provides a "Bank-in-a-Box" AI framework, ensuring your generative AI banking security matches your most stringent internal standards through total isolation.
Feature
Typical Tools
Point Solutions
Lyzr
Grounded Responses
Often ungrounded
Limited to basic KB
Verifiable and cited
Human-in-the-Loop
No clear handoff
Basic email routing
Contextual handoffs
Helpdesk Sync
Manual API work
Single integration
Pre-built connectors
Tone Control
No brand controls
Limited tone settings
Granular policy engine
PII Security
Risks data exposure
Basic redaction
Full PII redaction
Deflection & CSAT Analytics
No impact data
Basic bot data
Complete ROI dashboard
No actions
No actions
Simple triggers
Multi-step workflows
Omnichannel
Single channel
Chatbot only
Unified AI experience
Why Lyzr is Right
for Support AI?
Ready for Scale
Benefit from robust security, access controls, and flexible deployment options.
Quick Value
Go from pilot to production quickly using our pre-built templates and connectors.
Trustworthy AI
Rely on grounded answers, strict guardrails, and quality metrics you can measure.
Integrations
Seamlessly integrate with your existing helpdesk, CRM, and knowledge base platforms.
Built Specifically for
Financial Institutions
Join a growing ecosystem of consulting and technology partners
We deployed Lyzr's AI agents to handle inbound support chats, and the results were immediate. Our average handle time dropped by 30% in the first quarter, and first-contact resolution is the highest it's ever been. It's a game-changer for our customer experience and team morale.
VP Support
Leading B2B SaaS Company
Zero
Data Exfiltration Incidents
Get Started with AI Support
in Four Easy Steps
- Step - 1
Define Goals
Set KPIs for deflection, AHT, containment, and CSAT improvement.
- Step - 2
Link Knowledge
Integrate your knowledge base and documents, checking content readiness.
- Step - 3
Launch Pilot
Go live with limited intents, clear guardrails, and defined handoff flows.
- Step - 4
Scale & Optimize
Use analytics to tune performance and expand to new channels and use cases.
Frequently asked questions
It's AI that generates human-like text and actions for support. Unlike basic chatbots, it can handle complex queries, but requires grounding in your knowledge and safety guardrails to be effective. Applications include self-service, agent assist, and post-ticket automation.
It reduces volume through ticket deflection. AI agents resolve common issues via self-service, preventing them from becoming tickets. We measure this with containment rates and monitor response quality to ensure customer satisfaction is maintained or improved.
Yes, when architected with proper governance. Lyzr ensures safety with strict access permissions, built-in PII redaction, full audit logs, and policy enforcement. Our flexible deployment options, including VPC or on-premise, provide another layer of critical risk mitigation.
Chatbots follow rigid, pre-programmed scripts. AI agents are dynamic; they can understand intent, use tools, execute workflows, and generate new responses based on your knowledge base. They also manage complex escalations and handoffs to human agents far more effectively.
Track intent fulfillment and deflection metrics for continuous agent improvement.
Our AI agents are designed for true omnichannel support. You can deploy them across web chat, email, integrated helpdesk platforms, and to assist with voice support. Policies and knowledge are centralized, ensuring a consistent experience for customers on any channel they choose.
The most critical helpdesk integration is with your ticketing system and CRM. Connecting to your knowledge base is also key for grounding. These integrations provide the AI with customer context, enable it to take action, and allow for accurate, closed-loop performance reporting.
ROI is measured against key performance indicators. We track improvements in Average Handle Time (AHT), First Contact Resolution (FCR), ticket deflection rates, and CSAT. By comparing these metrics from a baseline to post-pilot, you can clearly calculate cost savings and efficiency gains.
Yes, this is a core design principle. Handoffs are triggered by specific rules or customer requests. The AI packages the full conversation transcript and a summary for the human agent, ensuring seamless context transfer and preventing the customer from having to repeat themselves.
A pilot can be launched in just a few weeks, depending on the readiness of your knowledge base. From there, scaling to full production is an iterative process of a few months, involving tuning, quality assurance reviews, and expanding the scope of intents and channels.
Secure Your AI Advantage Today
Get a custom architecture review and pilot plan in 48 hours.