- Japanese Bank Automated Customer Onboarding
How a leading Japanese Bank Automated Customer Onboarding with Lyzr
The problem statement
-
Manual
data entry
Customer applications were handwritten and needed manual transcription or OCR conversion, leading to delays and data inconsistencies.
-
Disconnected
systems
Core platforms like eWAC Flow, Temenos, and Customer Management operated independently, creating fragmented workflows and delayed handoffs.
-
Compliance
complexity
Mandatory checks such as Mareva injunction verification required manual handling, resulting in slower processing and inconsistent records.
- How Lyzr solved it ?
- Lyzr implemented a governed multi-agent system that automated document processing, verification, and account creation while maintaining full human control at key approval stages.
- Extracted handwritten and physical form data with high accuracy, flagging uncertain entries for manual review.
- Automated Mareva injunction checks for company and owner validation, ensuring compliance consistency.
- Managed agent coordination, triggered human review for exceptions, and handled approvals across departments.
- Initiated account setup in Temenos and synchronized records across all connected systems.
- Delivered a real-time view of onboarding progress, pending tasks, and compliance checkpoints.
The outcome
- Faster onboarding
End-to-end automation reduced manual intervention and improved turnaround time across departments.
- Governed compliance
Each workflow step maintained full auditability and compliance with SOC2, ISO 27001, and HIPAA standards.
- Scalable foundation
The multi-agent architecture created a secure, extensible base for future process automation.
The outcome
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- Complaince
Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.
- Data Residency
The data resides within the customer's own cloud, ensuring100% ownership and adherence to data residency requirements.
- Reflection
Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.
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- Japanese Bank Automated Customer Onboarding