Inbound volume overload
Inbound leads ranged from low-intent queries to high-value enterprise requests, overwhelming SDR teams and slowing first response times.
Case Study · Scaling SDR with AI
Global AI infrastructure leader scaled inbound SDR operations
Faster lead response
Context-aware engagement
Enterprise-grade control
About the company
The client is a global leader in AI infrastructure and accelerated computing, supporting enterprises across industries with complex products, large inbound volumes, and high-touch sales motions. Their inbound sales and support teams handle thousands of technical and commercial inquiries each month, requiring speed, accuracy, and strict governance.
The challenge
The problem statement
Fragmented context sources
Critical information lived across CRM systems, sales enablement platforms, public documentation, and, forcing SDRs to manually stitch context together.
Inconsistent lead qualification
Manual triage led to uneven qualification quality and delayed handoffs to sales teams.
The approach
How Lyzr solved it
Lyzr implemented an agent-driven inbound SDR system that combined structured knowledge, automated decisioning, and human-in-the-loop controls to manage inbound engagement at scale.
Automated inbound triage
AI agents classified and responded to inbound inquiries based on intent and urgency.
CRM-based lead enrichment
Inbound leads were enriched in real time using CRM data to improve qualification accuracy.
Knowledge-driven responses
A GraphRAG layer unified public product content and internal enablement material for consistent answers.
Human-in-the-loop escalation
Low-confidence or high-risk responses were routed to SDRs with full reasoning transparency.
Results
The outcome
Faster first response times
Inbound inquiries received immediate, context-aware responses, significantly reducing wait times and improving lead experience from the first touch.
Higher quality lead qualification
Automated triage and real-time enrichment ensured consistent qualification, enabling sales teams to focus on high-intent, high-value opportunities.
Enterprise-ready governance at scale
Role-based access, audit trails, and flexible deployment options ensured the system met strict enterprise security and compliance requirements while scaling globally.
Security
How Lyzr handled security
Compliance
Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.
Data Residency
The data resides within the customer's own cloud, ensuring100% ownership and adherence to data residency requirements.
Reflection
Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.
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