- Inbound Scale
How a global AI infrastructure leader scaled inbound SDR operations
The problem statement
-
Inbound
volume overload
Inbound leads ranged from low-intent queries to high-value enterprise requests, overwhelming SDR teams and slowing first response times.
-
Fragmented
context sources
Critical information lived across CRM systems, sales enablement platforms, public documentation, and, forcing SDRs to manually stitch context together.
-
Inconsistent
lead qualification
Manual triage led to uneven qualification quality and delayed handoffs to sales teams.
- How Lyzr solved it ?
- Lyzr implemented an agent-driven inbound SDR system that combined structured knowledge, automated decisioning, and human-in-the-loop controls to manage inbound engagement at scale.
- AI agents classified and responded to inbound inquiries based on intent and urgency.
- Inbound leads were enriched in real time using CRM data to improve qualification accuracy.
- A GraphRAG layer unified public product content and internal enablement material for consistent answers.
- Low-confidence or high-risk responses were routed to SDRs with full reasoning transparency.
- Different response formats and channels were tested to optimize inbound engagement rates.
- The system supported SaaS, private cloud, and on-prem deployment with role-based access and audit trails.
The outcome
- Faster first response times
Inbound inquiries received immediate, context-aware responses, significantly reducing wait times and improving lead experience from the first touch.
- Higher quality lead qualification
Automated triage and real-time enrichment ensured consistent qualification, enabling sales teams to focus on high-intent, high-value opportunities.
- Enterprise-ready governance at scale
Role-based access, audit trails, and flexible deployment options ensured the system met strict enterprise security and compliance requirements while scaling globally.
The outcome
Behind the scenes: How Lyzr builds enterprise AI on AWS
How Lyzr handled security for a leading AI & automation research firm
- Compliance
Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.
- Data Residency
The data resides within the customer's own cloud, ensuring100% ownership and adherence to data residency requirements.
- Reflection
Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.
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