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HFS Research builds multi-agent reasoning system for complex queries

Faster decision-making

Improved relevance

Scalable architecture

About the Company

HFS Research is a leading global analyst firm covering IT services, enterprise technology, and business operations. With a repository of over 4,000 research assets, including reports, analyst notes, and transcripts, HFS provides deep insights into emerging trends, vendor strategies, and market shifts.
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The Problem Statement

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Limited reasoning in traditional search

Conventional search systems retrieved isolated documents but failed to interpret query intent, synthesize insights, or group related findings.

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Inconsistent metadata

 Incomplete or missing tags for authors, publish dates, and research types made filtering and retrieval unreliable.

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Inability to handle varied query types

From author-specific lookups to recency-sensitive insights, the system struggled to adapt responses to different research needs.

How LYZR Solved It ?

HFS partnered with Lyzr to design a multi-agent architecture that classified queries, routed them to the right knowledge base, and generated precise, cited responses.

✓ Intent-based routing
  • Classified whether a query required a summary, deep dive, or author-specific lookup.
✓ Specialized knowledge bases
  • Metadata & Summary KB: For quick filtering and contextual summaries
  • Full Research KB: For deep semantic retrieval
  • Author-Document Map KB: For accurate author-based lookups
  • Offset KB: For organizational and support questions
✓ Metadata Generator Agent
  • Parsed 4,000+ documents, auto-tagged 29 parameters, and fixed missing fields in a weekend.
✓ Layered retrieval
  • Combined freshness scoring with semantic matching to balance recent and relevant results.
✓ Analytics integration
  • Logged user behaviour to refine future responses.
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The Outcome

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Faster decision-making

Queries are now resolved in seconds with precise, verified responses.

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Improved relevance

Balanced retrieval ensures both the latest and most contextually relevant insights.

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Scalable architecture

Metadata enrichment and multi-agent design allow expansion across new content types and domains.

Behind the Scenes: How Lyzr Builds Enterprise AI on AWS

AWS workflow

How Lyzr handled security?

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Data Residency

The data resides within the customer's own cloud, ensuring 100% ownership and adherence to data residency requirements.

compliance

Compliance

Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.

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Reflection

Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.

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