How a Social Ecommerce Giant Transformed HR operations with Lyzr AI Agents

“How many sick leaves do I have left?”

“Can I get my salary slip for April?”

“What’s the attrition rate in our tech team?”

For most companies, these simple questions still trigger long email threads, ticket queues, and follow-ups. Gartner estimates HR teams spend up to 40% of their time on repetitive queries and admin tasks, time that could be invested in talent development or strategic planning.

Meesho saw a better way. With a growing workforce and complex HR workflows, the company wanted to replace slow, manual processes with instant, AI-driven support. The goal: make HR interactions faster, smarter, and more engaging for employees, while giving leaders real-time insights without the wait.

Partnering with Lyzr, Meesho built the HR Agents Hub, a network of custom AI agents that handle everything from onboarding and policy generation to performance reviews and analytics. The result: HR moved from reactive problem-solving to proactive, data-driven decision-making.

Where it Hit the Roadblocks

HR operations were scaling fast, but so were the inefficiencies. Employees waited hours or days for answers to routine queries. HR teams juggled multiple platforms for policies, onboarding checklists, surveys, and analytics. Leaders relied on delayed, static reports that made it harder to respond to workforce trends in real time.

Three core challenges stood out:

1. Fragmented employee experience: No single place for employees to access HR support, documents, or updates.
2. High operational load: HR teams spent significant time on manual, repetitive tasks instead of strategic initiatives.
3. Limited real-time insights: Decision-makers lacked instant visibility into key HR metrics like attrition, engagement, and performance.

Meesho needed a unified, intelligent system, one that could integrate with existing HR platforms, automate repetitive work, and deliver insights on demand.

The Vision for HR Modernization

The leadership wasn’t looking for “just another HR tool.” They wanted a fundamental shift in how HR operated, one that would:

• Give employees instant access to answers, documents, and workflows without chasing multiple systems.
• Automate repetitive requests so HR teams could focus on talent growth, culture, and strategy.
• Provide real-time visibility into workforce health and performance metrics for data-backed decisions.

But this vision needed to work inside the existing infrastructure**,** securely, contextually, and without disrupting ongoing HR operations. It also had to scale, accommodating new agents, workflows, and analytics as needs evolved.

Core Requirements Defined

Requirement Area	Expectation from the Solution
Unified Access	A single hub for employees, HR, and leadership to interact with HR services.
Automation	Handle FAQs, document generation, surveys, and routine tasks without human intervention.
Analytics & Insights	On-demand access to key metrics like attrition, engagement, and performance.
Integration	Connect securely with platforms like Zoho HRMS and internal data systems.
Scalability	Ability to add new AI agents and workflows as business needs evolved.
Security & Access Control	Role-based permissions for sensitive data.

What was needed?

Create a specialized HR Agents Hub, a network of AI agents working across three core zones (Employee, HR, and Personal), with an Organizational General Intelligence (OGI) layer providing real-time analytics, a knowledge map, and conversational insights.

The Solution: HR Agents Hub

Lyzr delivered a centralized HR Agents Hub, an AI-driven ecosystem that integrates directly with the Ecommerce HR systems, enabling secure, contextual, and on-demand support across the organization.

The Hub is structured into three operational zones, each with its own set of specialized agents, plus an Organizational General Intelligence (OGI) layer for advanced analytics and insights.

1. Employee Zone

Designed to enhance the employee experience by providing instant, personalized HR support.

Agent	Function
HR Helpdesk	Answers policy, leave, benefits, and payroll queries instantly.
Performance Review Assistant	Guides employees through review processes, criteria, and timelines.
Employee Satisfaction Survey Agent	Runs pulse surveys and tracks sentiment trends.
Onboarding Assistant	Delivers checklists, forms, and orientation materials to new hires.
Exit Interview Agent	Captures structured feedback from departing employees.

2. HR Zone

Built to simplify internal HR operations and reduce administrative workload.

Agent	Function
Candidate Sourcing Agent	Searches internal/external talent pools for suitable candidates.
Candidate Matching Agent	Matches applicants to open roles using predefined criteria.
Interview Scheduler	Automates interview coordination and booking.
HR Document Search	Retrieves HR policies and templates on request.
HR Policy Generator	Creates policy drafts based on stored guidelines and templates.
HR Analytics Agent	Delivers metrics like attrition, offer acceptance, and diversity ratios.

3. Personal Zone

Empowers HR leaders and managers with tools for planning and reporting.

Agent	Function
JD Creator	Generates detailed job descriptions.
Hiring Strategy Agent	Suggests recruitment plans based on goals and timelines.
Report Generator	Compiles HR and operational data into presentation-ready reports.

Organizational General Intelligence (OGI)

Beyond the individual zones, the HR Agents Hub is powered by Organizational General Intelligence (OGI), the intelligence backbone that connects data, context, and decision-making.

OGI is designed to help Meesho explore organizational knowledge, track HR performance, and surface actionable insights, all through a conversational interface.

Example Interactions with OGI

User Query	OGI Response
“What’s the current ENPS score for the Sales team?”	Shows the score, historical trend, and comments from recent surveys.
“Which departments had the highest voluntary attrition in the last 6 months?”	Displays a ranked chart with attrition percentages and highlights contributing factors.
“List employees due for promotion in the next cycle.”	Generates a list with role, tenure, and last performance rating.

How the HR Agents Hub Works

The HR Agents Hub operates like a coordinated network, where every HR request follows a clear path from employee to resolution.

1. Employee Interaction

• Access through Slack or a Next.js-based Web UI.
• All queries are directed to the HR Manager Agent, the central orchestration layer.

2. Request Classification

The HR Manager Agent determines the request type and assigns it to the right specialized agent:

• Policy-related queries → Policy Query Agent (checks the connected Knowledge Base).
• Employee records, leave balances, attendance logs → Zoho People Query Agent (via Zoho People API).
• New hire onboarding → Onboarding Agent.
• Surveys and feedback collection → Pulse Survey Agent.

3. Knowledge and Escalation

If the Policy Query Agent can’t resolve a request using the Knowledge Base, it’s sent to a human-in-the-loop for manual handling.

4. Data Access and Integration

The Zoho People Query Agent securely connects to the Zoho People API for real-time, authenticated data retrieval and updates.

5. Continuous Feedback Loop

Insights from surveys, onboarding feedback, and resolved queries enrich the Knowledge Base, improving accuracy over time.

Tech Stack

1. Frontend – Next.js

• Modern React framework for server-side rendering and client-side interactivity.
• Slack integration for conversational interface.
• Authentication via Zoho SSO.

1. Backend – FastAPI

• High-performance Python API framework for agent orchestration.
• Handles API requests between the frontend, Lyzr agents, and external services.

1. Database – MongoDB

• Stores user sessions, conversation histories, and survey responses.

Wrapping up

The introduction of the HR Agents Hub and OGI fundamentally reshaped HR operations. What was once a set of manual, time-consuming processes became an intelligent, on-demand experience for employees, HR teams, and leadership alike.

Employees now have a single place to get answers, access documents, and complete HR tasks without delays. HR teams spend less time on repetitive work and more time driving talent development, culture, and strategic initiatives. Leaders no longer wait for scheduled reports, they can ask questions and receive insights instantly.

The result is an HR function that is faster, more connected, and more proactive, delivering measurable value to the organization and elevating the overall employee experience.

See how the HR Agents Hub could work for your organization.

Book a demo with Lyzr and explore what’s possible when HR becomes truly intelligent.

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