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eMudra External Chat Agent: Driving Contextual Support & Lead Generation with AI

Smarter Support

Proactive Leads

Data-Driven Insights

About the Company

eMudra provides digital signature and e-signature solutions through products like eSign, eMSigner, and related platforms. With a wide user base spanning India and global markets, eMudra aims to deliver fast, personalized, and reliable support while driving high-quality lead generation.
eMudra: The Problem Statement

The Problem Statement

Manual & Generic Support

Manual & generic support

Teams struggled to deliver contextual support across multiple websites and product lines, often leading to delayed responses and low engagement.

Lead Generation Gaps

Lead generation gaps

There was no automated way to identify potential leads during support interactions, resulting in missed opportunities for proactive outreach.

scattered knowledge icon

Scattered knowledge

Information was siloed across product websites and support documents, making it difficult to provide accurate, up-to-date answers consistently.

How LYZR Solved It ?

Lyzr implemented an intelligent agent-based solution powered by AWS to automate, personalize, and track every user interaction. Here is how it works

Centralized Knowledge Base
  •  Aggregates data from eMudra, eSign, eMSigner, and all support documents. The agent dynamically consumes this information to deliver context-aware answers.
Conversational Bot & Lead Capture
  • The chatbot engages users in real-time, categorizes them by query, and triggers HubSpot forms when intent is detected, seamlessly onboarding prospects into CRM.
Smart Audience Categorization
  • Queries are automatically classified as domestic or global, ensuring relevant responses.
Dashboard & Analytics
  •  A live dashboard tracks conversation trends, lead conversions, and user feedback, enabling continuous optimization.
AWS Lambda
  • Triggers eligibility checks, next-best-action workflows, and real-time analytics, cutting lag from minutes to seconds.
Feedback-Driven Learning
  • Thumbs-up or thumbs-down feedback retrains the agent to improve accuracy and user satisfaction.
Feedback-Driven Learning
AWS-Powered Tech Stack
  • FastAPI for high-performance, asynchronous APIs
  • Amazon DocumentDB with sub-50ms read/write latency for AI personalization
  • AWS Amplify for responsive frontend and real-time dashboards
  • AWS CloudWatch for centralized logging and monitoring
  • RAG Agent Architecture for context-aware responses
  • Child Agents specialized for eMudra, eSign, and eMSigner domains
eMudra
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The Outcome

Real-Time, Contextual Support

Real-time, contextual support

Users now get accurate, personalized responses instantly across multiple websites and product lines.

Higher Customer Satisfaction

Response rates tripled - from 2.7% to8.3%

High-intent visitors are captured automatically via HubSpot forms, enabling streamlined CRM onboarding.

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Data-driven insights

Weekly dashboards provide actionable analytics on conversations, FAQs, and lead opportunities, helping eMudra continuously optimize content and engagement.

Behind the Scenes: How Lyzr Builds Enterprise AI on AWS

AWS workflow

How Lyzr handled security for a leading AI & automation research firm

data residen

Data Residency

The data resides within the customer's own cloud, ensuring 100% ownership and adherence to data residency requirements.

compliance

Compliance

Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.

reflection

Reflection

Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.

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