- Lyzr Marketplace
- Banking
- Refund Processing Agent
Refund Processing Agent
Manual refunds cause high costs and customer churn. This agent automates the entire workflow, resolving issues in minutes, not weeks.
- VPs of Operations
- Heads of Retail Banking
- Chief Risk Officers
Trusted by leaders: Real-world AI impact.
The problems we hear from leaders like you
The financial and reputational risks of a slow, manual refund process are a growing concern for banking executives.
High operational costs
Manual data matching across siloed systems inflates labor costs and leads to expensive chargeback fees.
Customer churn
Slow, opaque resolution processes erode customer trust, damage your brand's reputation, and increase churn.
Compliance risk
New card network rules and the difficulty of auditing manual processes create significant regulatory exposure.
Escalating fraud
A surge in "friendly fraud" results in direct revenue loss, draining resources on cases that are hard to fight manually.
Agent workflow for regulatory monitoring
Quantifiable value for your institution
Your investment in AI must deliver a clear, measurable return. Here is the impact you can expect on your core operational metrics.
- 50%
reduction in operational expenses by automating manual tasks and reducing human error.
- 50%
faster dispute resolution times, improving team capacity and customer satisfaction.
- 35%
increase in customer satisfaction scores by delivering fast, transparent outcomes.
- 80%
increase in chargeback management ROI by optimizing which cases to fight
Outcomes you can expect
By implementing the Refund Processing Agent, you'll shift from a reactive cost center to a proactive, efficient, and customer-centric operation. Here’s how.
Proactive fraud prevention
The agent analyzes transactions in real-time to detect anomalies and friendly fraud before a dispute is ever filed.
Automated case management
Automatically gather evidence, categorize claims, and generate data-backed responses to manage chargebacks efficiently.
Enhanced customer loyalty
Turn a negative experience into a positive one. Fast, fair, and transparent resolutions build trust and reduce churn.
Future-ready operations
Build a scalable, auditable system prepared for the irrevocability of real-time payments and new regulations.
How to start building from here
The journey from a promising pilot to a deployed solution can be a challenge. We are your partner in implementation, sharing the risk and ensuring your AI agents make it to production. We don't just provide a platform; we provide a clear pathway to success.
Dedicated AI expertise
We invest in a Forward Deployment AI Engineer (FDE) to work directly with you. Our FDE acts as a hands-on AI startup CTO for your project.
A partner in risk management
We take on the risk of ensuring your agent goes from concept to a fully functional, production-ready solution. We'll work with you every step of the way to get you live.
Strategic guidance & workshops
Our dedicated team will provide strategic guidance and training sessions, empowering your internal teams to own and scale your AI capabilities once your first use case is live.
Project management oversight
We assign a project manager to oversee your agent's journey, providing a clear roadmap and ensuring a smooth, frictionless path to production.
Agents used for this use case.
The Regulatory Monitoring Agent is often built on a combination of specialized agents. Here are some you can use to enhance this use case on the Lyzr platform:
- KYC Processing Agent
- Fraud Detection Agent
- AML Agent
- Legal Document Drafting Agent
- Compliance Agent
Frequently asked questions
It automates the end-to-end refund, dispute, and chargeback workflow, from data validation and eligibility checks to evidence gathering and resolution.
By automating manual labor, reducing chargeback fees, minimizing losses from fraud, and eliminating the costs associated with human error.
No, it augments your team. The agent handles high-volume, repetitive tasks, freeing your experts to focus on complex exceptions that require human judgment.
The agent can reduce resolution times from weeks or months down to just minutes for standard cases by instantly validating data and eligibility.
Yes. It uses AI to analyze transaction patterns and user behavior in real-time to proactively identify and flag suspicious claims.
It creates a fully auditable, digital trail for every case and ensures that refund and dispute policies are applied consistently and fairly.
Unlike rigid RPA bots, AI agents are autonomous. They can understand context, handle exceptions, and learn from human feedback to manage complex workflows.
Yes, the agent is designed to connect to and orchestrate work across multiple, fragmented systems, including legacy core banking platforms and data lakes.
The agent's proactive, real-time fraud detection is critical for managing the irrevocable nature of RTP transactions, where prevention is the only option.
Clients have reported an increase in chargeback management ROI ranging from 800% to 1,500% by reducing costs and optimizing dispute outcomes.
By providing fast, transparent, and consistent resolutions, the agent turns a potential point of friction into an opportunity to build trust and loyalty.
We begin with a phased approach, targeting your most high-volume, repetitive workflows first to deliver quick wins and demonstrate immediate ROI.
Build your first AI workflow today.
Start with a blueprint. Launch it. Customize it. Deploy it. All inside Lyzr.
