Beyond ChatGPT: Enterprise AI in customer support automation
Generic AI is a start, but enterprise support needs more. Lyzr provides secure, governed, and integrated automation to deflect tickets and empower agents with precision.
- Secure agent assistance
- Automated ticket triage
- Deflect common queries
Enterprise Ready AI:
Governed Support Automation
Lyzr GPTs integrate into your helpdesk, using only your knowledge base to deliver secure, accurate, and fully auditable customer support automation across all your channels.
01
Ticket Deflection
- Automatically resolve common inquiries before they become tickets, freeing agents for complex issues.
02
Smart Triage
- Instantly categorize, prioritize, and route incoming tickets to the right team, every single time.
03
Real-time Assist
- Provide agents with context-aware suggestions, knowledge base articles, and response templates to accelerate resolution.
04
Compliance Engine
- Enforce brand voice, policies, and PII redaction with baked-in enterprise governance.
Automate Support Workflows with
Precision
Deploy purpose-built AI agents that execute specific tasks within your existing support ecosystem, ensuring consistency and compliance at scale.
Automated Response
Provide instant, accurate first-contact answers grounded in your official knowledge base.
Intelligent Triage
Equip your human agents with real-time assistance, reducing research time and improving accuracy.
Agent Co-pilot
Equip your human agents with real-time assistance, reducing research time and improving accuracy.
Move beyond generic chatbots to deploy support-grade AI agents that perform tasks, follow rules, and improve over time.
Achieve Measurable CX Outcomes
with AI Automation
- Reduce Ticket Volume by 40%
Deflect repetitive customer questions with automated self-service that provides consistently accurate answers.
- Cut Resolution Time in Half
Empower agents with instant access to information and automated workflows for quicker resolutions.
- Boost CSAT Scores by 25%
Deliver faster, more consistent support experiences that customers appreciate, improving overall satisfaction.
- Improve SLA Compliance
Ensure tickets are always addressed on time with automated routing and priority management.
Enterprise-Grade Architecture
for Support AI
Our platform is built for the security, control, and integration demands of modern enterprise support teams, ensuring safe and reliable performance.
Knowledge Grounding
Ensure all AI responses are 100% based on your private knowledge base, eliminating hallucinations.
Helpdesk Native Automation
Trigger workflows and actions directly within your existing helpdesk systems like Zendesk or ServiceNow.
Secure Omnichannel Support
Deploy consistent and secure automation agents across email, chat, web, and internal tools.
Compliance & PII Redaction
Automatically identify and redact sensitive data with enterprise-grade security protocols and full audit logs.
Continuous Quality
Use AI-powered analytics and human-in-the-loop feedback to constantly improve automation accuracy.
AI Automation Platforms
How Lyzr Compares
Lyzr provides a "Bank-in-a-Box" AI framework, ensuring your generative AI banking security matches your most stringent internal standards through total isolation.
Feature
Generic AI Tools
Basic Chatbots
Lyzr
Helpdesk Integration
API dependent
Basic webhook support
Native, deep integration
Knowledge Grounding (RAG)
Limited to public data
Manual knowledge sync
Secure, private RAG
Governance & Rules
No granular controls
Simple keyword rules
Built-in policy engine
PII Redaction
Manual implementation
Limited pattern matching
Automated PII detection
Workflow Actions
Requires custom code
Pre-defined actions
Custom, multi-step actions
Support-Specific Analytics
No support metrics
Conversation logs
CX metric dashboards
Not supported
Not supported
Channel-specific
Centralized AI brain
Escalation Logic
Non-existent
Keyword-based
Context-aware routing
The Enterprise Choice for
Support AI
Total Control
Own your data, models, and rules with our secure architecture.
Purpose-Built
Designed specifically for support workflows, not generic chat, ensuring relevance and accuracy.
Rapid Deployment
Go from concept to production in days, not months, with our low-code platform.
Measurable ROI
Directly track KPIs like ticket deflection, AHT reduction, and CSAT improvement from day one.
Built Specifically for
Financial Institutions
Join a growing ecosystem of consulting and technology partners
Lyzr transformed our support. We deflected 35% of tickets in the first month while ensuring every answer was grounded in our knowledge base. The platform's governance and guardrails gave our compliance team the confidence to scale automation safely across the entire organization.
VP Support
B2B SaaS Company
Zero
Data Exfiltration Incidents
Deploy AI Support Automation in
Just 4 Steps
- Step - 1
Connect Data
Securely link your helpdesk, knowledge base, and other relevant systems.
- Step - 2
Define Guardrails
Set your brand voice, operational policies, and compliance rules within the platform.
- Step - 3
Launch Pilot
Deploy your first AI agents for a specific use case like triage or deflection.
- Step - 4
Measure & Optimize
Use built-in analytics to track performance and scale automation across more channels.
Frequently asked questions
It's the use of AI agents to handle support tasks like answering questions, triaging tickets, and assisting human agents. Unlike basic chatbots, true AI automation integrates deeply with your systems, understands context, and executes workflows securely based only on your company's private knowledge base.
ChatGPT is a generic tool that lacks the security, governance, and direct helpdesk integrations required for enterprise support. Lyzr provides a purpose-built platform with data privacy, rule enforcement, PII redaction, and full auditability, ensuring safe and compliant automation.
Key outcomes include significant reductions in ticket volume through deflection and lower Average Handle Time (AHT). This leads to improved CSAT scores, better SLA compliance, and the ability to scale support operations without proportionally increasing headcount, boosting overall efficiency.
Lyzr uses Retrieval-Augmented Generation (RAG) to ground every AI response in your verified knowledge base. This eliminates hallucinations and ensures the information provided to customers is always accurate, up-to-date, and aligned with your official documentation and policies.
Use AI-powered analytics and human-in-the-loop feedback to constantly improve automation accuracy.
Security is our foundation. Lyzr includes automated PII redaction, role-based access controls, and full audit logs. Our platform is SOC 2 and ISO 27001 ready and can be deployed in your private cloud (VPC) to ensure your data never leaves your secure environment.
Absolutely. Lyzr is designed with a human-in-the-loop philosophy. You can configure workflows for agent review and approval before a response is sent, monitor all AI interactions, and use a feedback loop to continuously train and improve the system's performance over time.
Lyzr enables true omnichannel support automation. You can deploy consistent, intelligent AI agents across email, web chat, in-app messaging, social media, and even internal tools like Slack, all managed from a single, centralized platform for simplified governance.
Unlike complex enterprise software projects that can take months, Lyzr is designed for rapid deployment. Thanks to our low-code interface and pre-built connectors, most of our clients can go live with their first automated use case, like ticket triage, in a matter of days.
Lyzr's built-in analytics dashboard makes it easy to measure ROI. We track key metrics like ticket deflection rate, reduction in Average Handle Time (AHT), first contact resolution (FCR), and improvements in CSAT, providing clear data on cost savings and efficiency gains.
Secure Your AI Advantage Today
Get a custom architecture review and pilot plan in 48 hours.