Transform Your Support with Enterprise AI in Customer Service
For support leaders scaling operations, Lyzr delivers faster resolutions, lower costs, and consistent customer experiences without sacrificing quality or control.
- Faster agent resolutions
- Automate ticket deflection
- Ensure compliance always
Governed AI for
Customer Service Teams:
Lyzr empowers your teams across chat, email, and voice with secure, governed AI that provides accurate answers, improving every customer interaction.
01
Ticket Deflection
- Reduce inbound support volume with accurate, self-serve AI and intelligent bots.
02
Agent Assist
- Provide agents with instant suggested replies, summaries, and automated ticket updates.
03
Knowledge Accuracy
- Ground every AI and agent response in your company's approved knowledge bases and policies.
04
Data Insights
- Identify trends, customer sentiment, and QA signals from all support conversations.
Real-World AI for Your
Helpdesk
Implement these scalable use cases with your existing support stack to drive immediate value and operational efficiency across your entire team.
Tier-1 Chatbot
Provide instant answers to common questions and smartly route to agents.
Agent Copilot
Monitor for policy compliance, check sentiment, and identify agent coaching opportunities.
Automated QA
Monitor for policy compliance, check sentiment, and identify agent coaching opportunities.
Stop risky AI experiments. Lyzr delivers enterprise AI designed for secure, high-stakes customer support.
Measurable Outcomes From
AI-Powered Support
- Faster Agent Resolution
Significantly lower your average handle time and improve first response metrics.
- Decrease Support Costs
Increase ticket deflection rates and boost agent productivity on every interaction.
- Improve Customer CSAT
Deliver consistent, accurate answers with personalization for better experiences.
- Enhance Compliance
Ensure every response is safe, auditable, and grounded in your approved data.
Enterprise Architecture
for Support Teams
Our platform is built for real-world deployment: secure, integrated, fully measurable, and completely controllable by your operations team.
Omnichannel AI
Handle interactions from chat, email, web forms, and voice transcripts seamlessly.
Knowledge Base Sync
Generate answers directly from your knowledge base and documents with citations.
Smart Workflow Automation
Automate ticket triage, tagging, routing, and updates to your helpdesk tools.
Smart Human Handoff
Escalate to agents with full context and a concise summary of every AI interaction.
QA Monitoring
Utilize analytics, user feedback loops, and built-in quality evaluation tools.
Choosing The Right
AI Platform?
Lyzr provides a "Bank-in-a-Box" AI framework, ensuring your generative AI banking security matches your most stringent internal standards through total isolation.
Feature
SaaS AI Tools
Point Solutions
Lyzr
Knowledge Grounding
Public data
Limited grounding
Strict KB grounding
Omnichannel Coverage
Text/Chat only
Single channel only
True omnichannel support
Agent Assistance
Basic suggestions
No agent tools
Copilot and summaries
Integrations
Requires custom code
No system integration
Native helpdesk actions
Human Handoff
Loses all context
No handoff path
Seamless handoff w/ context
Analytics and QA Tools
Basic usage logs
No analytics
Full deflection & QA suite
Shared cloud
Shared cloud
Vendor dependent
VPC/on-prem data control
Deployment Model
SaaS-only
SaaS-only
Flexible deployment
The Strategic Choice
For Support?
Total AI Control
Use strict guardrails, policies, and only your approved knowledge.
Fast Deployment
Deploy in weeks, not months, avoiding high costs of custom AI builds.
Data Security
Protect customer data with robust access control and compliance-ready architecture.
Performance
Track deflection, AHT, CSAT, and QA on dashboards built for support leaders.
Built Specifically for
Financial Institutions
Join a growing ecosystem of consulting and technology partners
Lyzr has been a game-changer for our support operations. We've managed to deflect over 30% of our Tier-1 tickets, and our agents can now resolve complex issues much faster. The consistency in our responses has also led to a noticeable improvement in our overall CSAT scores.
VP Support
Acme B2B SaaS Corp.
Zero
Data Exfiltration Incidents
Your Low-Risk Rollout Plan For
AI Success
- Step - 1
Define Goals
Scope your channels, target key intents, and define success metrics.
- Step - 2
Connect Your Data
Integrate your knowledge base, helpdesk, and other essential business tools.
- Step - 3
Configure AI
Define brand tone, escalation rules, and policies for safe AI responses.
- Step - 4
Launch & Improve
Go live, then monitor performance, gather feedback, and optimize continuously.
Frequently asked questions
It uses AI agents and copilots to automate responses and assist human agents. By connecting to your knowledge sources and business rules, it can resolve inquiries, reduce handle times, and deflect common tickets, freeing up your team for more complex customer issues.
By grounding every response in your approved knowledge base, AI ensures consistency and accuracy. Smart escalation rules pass complex issues to humans, and continuous QA monitoring allows you to refine performance and maintain high standards.
Start with high-volume, low-complexity tasks like FAQs, order status checks, and basic ticket triage. Agent assist for drafting replies is also a great starting point. This approach delivers measurable ROI quickly while minimizing risk.
No, its primary role is to assist agents and deflect repetitive inquiries, not replace them. It handles common questions, allowing your expert agents to focus on high-value, complex conversations where a human touch is most needed.
Utilize analytics, user feedback loops, and built-in quality evaluation tools.
Typically, you need to connect your helpdesk, CRM, and knowledge base. This allows the AI to not just answer questions but also take action, like creating tickets, updating customer records, and routing inquiries to the right team.
We track key metrics like ticket deflection rate, average handle time reduction, and first contact resolution. You can compare these KPIs pre- and post-implementation to quantify cost savings, efficiency gains, and impact on CSAT.
Yes, with an enterprise-grade platform. Lyzr offers robust access controls, PII redaction, and audit logs. Our architecture can be deployed in your private cloud or on-prem, ensuring your customer data is never exposed or used for training.
A pilot can be launched in just a few weeks. The timeline depends on the quality of your knowledge base and the complexity of integrations. We recommend a phased approach: pilot key use cases, measure, and then expand across channels.
AI excels at automating backend tasks like ticket tagging, categorization, and routing. It can also generate conversation summaries for faster escalations and perform automated QA checks, significantly reducing agent administrative workload.
Secure Your AI Advantage Today
Get a custom architecture review and pilot plan in 48 hours.