• MSP Corp

How Lyzr helped a leading retail company deliver faster, smarter customer support

Real-time access to order information

Automated escalation for complex queries

Consistent support across chat and voice channels

About the company
A leading retail company specializing in e-commerce operations, serving a wide customer base with a focus on fast and reliable online order fulfillment.

The problem statement

  • Order status
    inquiries

Customers frequently needed updates on their orders and expected quick responses.

  • Delayed
    order explanations

Support agents had to manually investigate reasons for delays, which slowed response times.

  • Efficient
    issue escalation

Complex queries often required escalation, creating bottlenecks in the support process.

  • How Lyzr solved it ?
  • Lyzr plugs into the company’s e‑commerce and support tools so one AI agent can instantly answer order questions, auto‑create tickets when needed, and free human teams to focus on high‑value, complex cases.
Direct access to order data
  • The chat agent integrates with the company’s e-commerce platform to provide real-time order updates.
Automated escalation
  • Tickets are automatically raised in the support portal for queries the agent cannot resolve.
Unified functionality
  • The agent’s core capabilities are shared across chat and voice channels to ensure consistency.
Improved agent efficiency
  • Human support agents focus on complex issues while routine queries are handled automatically.

The outcome

  • Faster customer responses

Customers receive immediate, accurate answers for common order-related questions.

  • Streamlined support operations

Automated escalation reduces manual workload for support agents.

  • Consistent experience across channels

Customers experience the same quality of support on chat and voice platforms

  • Enhanced customer satisfaction

Quicker resolutions and reliable responses lead to higher overall satisfaction.

The outcome

Video Processing Agent
Try Agent

Behind the scenes: How Lyzr builds enterprise AI on AWS

flowchart 54425

How Lyzr handled security for a leading AI & automation research firm

  • Compliance

Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.

  • Data Residency

The data resides within the customer's own cloud, ensuring100% ownership and adherence to data residency requirements.

  • Reflection

Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.

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