Overview
An intelligent help desk agent that automates HR query handling, ensures policy-aligned responses, and gives HR teams visibility into recurring employee concerns—delivering instant support, every time.
Problem Statement
Traditional HR help desks are slow, inefficient, and often lead to frustration due to long response times, repetitive queries, and difficulty in tracking resolutions. Employees frequently need answers regarding policies, payroll, leave requests, or benefits but often struggle with delayed responses from HR teams overwhelmed with manual inquiries. Additionally, HR teams lack data-driven insights into recurring employee concerns, making it hard to proactively improve HR services.
Lyzr Workflow
ech Stack
| Category | Tools / Stack |
|---|---|
| LLM | GPT-4, Claude 3 |
| Knowledge Retrieval | Pinecone, Qdrant |
| HRMS Integrations | Workday, BambooHR, SAP SuccessFactors |
| Ticketing Integrations | Zendesk, Freshservice, ServiceNow |
| Memory Modules | Short-term (session-based), Long-term (historical tracking) |
| Collaboration Channels | Slack, Microsoft Teams, Email Bot |
| Workflow Automation | Lyzr AI Agent API |
| Supporting Agents | Compliance Agent, Memory Module, AI Insights Agent |
