The agentic OS that runs insurance operations.
Define the business objective. Agents orchestrate underwriting, claims, fraud detection, policy administration, compliance, and customer service governed, auditable, deployed in your own cloud. Built for insurers ready to move from AI pilots to agentic operations at scale.
Enterprises that run on
Lyzr agents
One policy objective in.
Your entire carrier, moving.
The Lyzr Insurance OS sits at the centre of underwriting, claims and service. It reads every signal across policies, risk and customers, and closes every loop back to your loss-ratio and CX goals.
The right question changes everything.
Most insurers have deployed AI in pockets. The Lyzr Insurance OS starts with why those pilots haven’t moved the combined ratio and what it takes to run insurance operations on agents that are governed from day one.
Your underwriting teams take 3 days to assess a risk. Your insurtech competitors take 3 minutes. At what point does the speed gap become a market share problem not just a process problem?
The Lyzr Insurance OS deploys specialised underwriting agents that gather and synthesise risk data from multiple sources, apply your guidelines and appetite criteria, generate structured risk assessments, recommend pricing, and bind or decline with every decision explainable and auditable. Underwriting timelines collapse from days to minutes without loosening risk standards.
Your claims operation processes thousands of cases. Do you know which ones have fraud signals embedded in them right now and how much your loss ratio is absorbing because of the ones your current system missed?
The Insurance OS monitors claims as they arrive cross-referencing behavioural patterns, historical data, network relationships, and external intelligence feeds. Fraud is flagged before a payment is authorised, not after. When escalation is needed, the agent hands off with a complete dossier so investigators investigate, rather than gather evidence from scratch.
A customer files a claim through your app at 11pm expecting an update before they sleep. How does your current claims system handle that expectation and what does it cost you in NPS when it doesn’t?
The Insurance OS handles claims intake, acknowledgement, initial assessment, and status communication in real time across every channel, at any hour, without additional headcount. Customers receive intelligent, personalised responses the moment they engage. Simple claims resolve automatically. Complex ones route with full context to the right adjuster immediately.
Only 16% of P&C insurers currently use AI to augment underwriting but 60% plan to prioritise it by 2028. Which side of that gap do you want to be on when it closes?
The Insurance OS is built for insurers who want to be in the 16% today not scrambling to catch up in 2028 when the competitive advantage is already priced in. WTW’s 2026 research found that insurers using sophisticated analytics achieved combined ratios six points lower and premium growth three points higher than slower adopters. The window to capture that gap is open now.
This is how insurance operations transform.
Guidewire, Duck Creek, Majesco, Sapiens, your claims management platform, your policy administration system, your fraud detection tools connect what you have. Nothing migrates. Your data stays in your sovereign cloud environment. Your teams keep working in the systems they know.
Zero rip-and-replaceNot a process improvement. A goal. “Reduce combined ratio by 4 points.” “Achieve straight-through processing on 60% of personal lines claims.” “Cut underwriting turnaround from 3 days to 3 hours.” The OS reads your live data and returns a ranked execution plan by process, by line of business, by action with reasoning attached.
Objective-first. Compliant by design.From 400+ agents, the OS calls what’s relevant underwriting risk assessment, claims triage, fraud detection, compliance monitoring, customer communication, reinsurance reporting. Autonomy is staged: assistive for complex coverage decisions, delegated for standard renewals, autonomous for straight-through simple claims. All within your risk appetite.
Staged autonomy · Earned, not assumedClaims get settled. Risks get underwritten. Fraud gets caught. The OS tracks every outcome against your business objective what improved the loss ratio, what reduced combined ratio, what patterns signal systemic exposure. Every decision is explainable, at the moment it was made, to whoever asks.
Explainable at execution · Auditable alwaysBenjie maps to how your carrier runs.
Not the other way around.
Tell Benjie how your insurance operation runs today. It enhances every workflow with agents built for that exact job.
Broker submissions parsed, enriched and triaged with full risk context attached.
Risk assessment, pricing and referral assembled with explainability per decision.
Quote-to-bind orchestrated across PAS and document systems with clean handoffs.
First notice of loss captured, severity scored and claim routed in minutes, not days.
Adjuster work assembled: coverage, liability, vendors and payments with policy gates.
Fraud signals correlated across claims with case files investigators can act on.
Recovery opportunities surfaced early with evidence packs ready for counsel.
Retention risk surfaced ahead of renewal with the right intervention per segment.
Endorsements, COIs and billing handled end-to-end across voice, chat and email.
Broker submissions, appetite questions and commissions handled with priority routing.
State filings, complaints and regulator responses prepared with audit-grade trail.
Loss ratio, leakage and combined ratio drivers explained, not just reported.
Your data. Your agents.
Your call. Always.
Lyzr deploys in your cloud: AWS, Azure, GCP, or on-premise. PHI never leaves. No training on policyholder data. 80% of enterprise insurance deployments choose private cloud.
Every agent action is logged. Every output validated. Human-in-the-loop controls for every decision that matters. SOC 2 Type II. GDPR-ready. EU AI Act compliant path.
What you build on Lyzr belongs to you. Walk away with every agent, every workflow, every intelligence layer fully intact. We are the infrastructure, not the owner of what you create on it.
OpenAI, Anthropic, Google, open-source. LangChain, CrewAI, Agentforce. Lyzr runs them all under one control plane. You’re never dependent on one provider’s roadmap.
“Lyzr was the only vendor that could articulate and then deliver what happens after the demo. Most platforms stop at the POC. Lyzr stayed through production.”
“We achieved a 95% reduction in agent response time across markets. No other platform gave us the observability and control we needed to actually trust our agents in production.”
“Lyzr gave us a team that understood what production-grade AI means in a regulated environment. They didn’t just ship they helped us think through compliance, auditability, and scale.”
Take something with you.
We do not pitch. We build your conviction.
If you’re thinking it,
Lyzr has already answered it.
Point tools handle one task: a chatbot, a fraud scorer, a document reader. An Agentic OS coordinates underwriting, claims, servicing and compliance as one governed system.
No. Benjie integrates with Guidewire, Duck Creek, Majesco, Sapiens and legacy PAS. It runs as a decision layer above your systems of record.
First workflow (FNOL triage, underwriting pre-bind or claims SIU) in production within 30 days, with the audit trail required by your regulator.
Every underwriting and claims decision is explainable and bias-tested continuously against your fairness criteria, with full reviewer override.
You do. Benjie deploys in your private cloud. Policyholder PII never leaves your environment and is never used to train shared models.
Yes. Benjie orchestrates existing models and vendor agents in one governed control plane, regardless of framework.
SOC 2 Type II, ISO 27001, GDPR, with mappings to NAIC Model Bulletin, EU AI Act high-risk, NYDFS, IRDAI and APRA expectations for AI in insurance.
Loss ratio, combined ratio, cycle time, leakage recovered, fraud avoided and customer NPS, tied back to the objectives the business sets.
Set the objective. Watch the function move.
30 minutes with the team. You define the goal. We show you exactly what changes.
Deployed in your environment · regulatory-compliant by design · Your agents, always