Manual & generic support
Teams struggled to deliver contextual support across multiple websites and product lines, often leading to delayed responses and low engagement.
Case Study · AI External Chat Agent
eMudhra
Smarter Support
Proactive Leads
Data-Driven Insights
About the company
eMudhra provides digital signature and e-signature solutions through products like eSign, eMSigner, and related platforms. With a wide user base spanning India and global markets, eMudhra aims to deliver fast, personalized, and reliable support while driving high-quality lead generation.
The challenge
The problem statement
Lead generation gaps
There was no automated way to identify potential leads during support interactions, resulting in missed opportunities for proactive outreach.
Scattered knowledge
Information was siloed across product websites and support documents, making it difficult to provide accurate, up-to-date answers consistently.
The approach
How Lyzr solved it
Lyzr implemented an intelligent agent-based solution powered by AWS to automate, personalize, and track every user interaction. Here is how it works
Centralized Knowledge Base
Aggregates data from eMudra, eSign, eMSigner, and all support documents. The agent dynamically consumes this information to deliver context-aware answers.
Conversational Bot & Lead Capture
The chatbot engages users in real-time, categorizes them by query, and triggers HubSpot forms when intent is detected, seamlessly onboarding prospects into CRM.
Smart Audience Categorization
Queries are automatically classified as domestic or global, ensuring relevant responses.
Dashboard & Analytics
A live dashboard tracks conversation trends, lead conversions, and user feedback, enabling continuous optimization.
Results
The outcome
Real-time, contextual support
Users now get accurate, personalized responses instantly across multiple websites and product lines.
Response rates tripled - from 2.7% to8.3%
High-intent visitors are captured automatically via HubSpot forms, enabling streamlined CRM onboarding.
Data-driven insights
Weekly dashboards provide actionable analytics on conversations, FAQs, and lead opportunities, helping eMudra continuously optimize content and engagement.
Security
How Lyzr handled security
Data Residency
The data resides within the customer's own cloud, ensuring 100% ownership and adherence to data residency requirements.
Compliance
Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.
Reflection
Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.
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