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A 280,000-person company put 200+ AI agents into production

Hitachi Digital Services’ Patrick Corcoran on HARC Agents, 200+ agents in production, R2O2 governance and physical AI at the Lisbon rail command center.

Patrick Corcoran
Guest

Patrick Corcoran

VP & Global Head of Marketing and External Relations, Hitachi Digital Services

More than a decade across analyst, advisor and partner relations. Led marketing and global communications at Luxoft and the advisor relations program at DXC before Hitachi.

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Anirudh Narayan

Anirudh Narayan

Co-founder & Chief Growth Officer, Lyzr

Co-founder & Chief Growth Officer, Lyzr. He built Agent Sam, the AI agent that pitched Lyzr to its Series A investors.

Follow Ani on LinkedIn →

Must watch if someone has asked you who’s accountable when an agent gets it wrong.

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Episode 8 · Hitachi Digital Services
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Five moments worth pressing play for

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  1. Moment 01

    Hitachi was doing AI before it was a buzzword

    Machine learning and computer vision ran in factories and rail networks 25 years ago. That head start is why the agent wave looks less like a leap here.

    Machine learning on the factory floor200+ agents in production

  2. Moment 02

    Humans as alpha, AI as beta

    How Patrick’s marketing team splits the work with agents, and how he pushed the team to learn the tools instead of waiting for permission.

  3. Moment 03

    What HARC Agents actually is

    Hitachi’s framework for agentic AI where reliability isn’t optional:

    • Pre-built agents
    • Unified observability
    • Centralized control
    • 200+ agents live
    • 618 sister companies testing

  4. Moment 04

    R2O2: the unglamorous half

    Governance, security and observability make an agent safe to point at a mission-critical system. Buyers ask about it second and care about it most.

  5. Moment 05

    The Lisbon rail command center

    Physical AI with a person still in the seat. The agents assist. People make the call when a rail network is on the line.

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